Refund Policy
How refund requests for Kelmivo Pro purchases are handled.
1. Who handles payments and refunds
Kelmivo Pro orders are processed by Paddle, our Merchant of Record. Refunds are issued through Paddle rather than by sending money directly from Kelmivo to the buyer.
2. Refund eligibility
Refund eligibility is determined under Paddle's current Refund Policy, the terms applicable to your transaction, any additional commitment expressly offered by Kelmivo, and mandatory consumer protection law in your country.
Mandatory consumer rights always take priority where they cannot legally be waived or restricted.
3. Technical problems
If Kelmivo Pro has a persistent technical issue or a material defect that prevents you from using the product as described, contact support@kelmivopro.com so we can try to resolve the issue. If it cannot be resolved, you may request a refund through Paddle, subject to the applicable rights and policy.
4. How to request a refund
You can request a refund through the support options provided in your Paddle transaction receipt or through Paddle's buyer support portal. You may also contact Kelmivo support and we can assist with product information relevant to your request.
5. Effect of a refund
Where a transaction is refunded, the related Kelmivo Pro license may be revoked or deactivated to the extent permitted by law and the applicable transaction terms.
6. Chargebacks
If you have a billing or product problem, please contact Kelmivo support or Paddle before initiating a chargeback so the issue can be investigated and, where appropriate, resolved or refunded through the normal process.